ANSWERS TO YOUR QUESTIONS

What's the cost of shipping?

We offer FREE SHIPPING on our subscription boxes that ship within the USA's 48 contiguous states. International order rates are calculated at checkout. Other store item rates are based on weight and size. You have the option to select your preferred shipping method and carrier at checkout.

When will you ship my order?

If you order today, your box/items will ship within 1 week. If you're a subscriber, your orders will renew every month on the same day as your original purchase date.

How long will it take to arrive?

USA orders typically take 4-10 business days to arrive once shipped. International orders vary by distance and carrier. Tracking will be provided by email once your order's shipping labels are printed.

Where do you ship?

We offer our products worldwide! Shipments outside of the USA may be subject to duties upon delivery. 

Do I have to pay sales tax?

Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location. International shipments may be subject to duties upon delivery and are the responsibility of the customer.

When will I be charged?

Your account will be charged within 24 hours of completing checkout.

How can I check my order status?

First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.

Can I change my subscription?

Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Subscriptions". From there, you may skip a month, pause your boxes, or cancel your subscription. You can also access the "Subscription" option from your order confirmation email.

Can I add additional items to my next box?

Yes! Visit our store and use promo code "INMYBOX" at checkout. This will waive your shipping fees and notify us to include this order in your upcoming box. Some size and weight restrictions apply, and additional shipping fees may be required.

How do I track an order?

After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.

What comes in the box?

The Lovers Box contains 5-7 items. The Herd Box contains 8-10 items. All boxes include rabbit treats and multiple toys! Each box offers the same array of items, but vary by quantity, depending on the box selected. Every month, products change and are always a surprise!